{"id":472796,"url":"\/faq\/","layout":"standard","version":"2025-09-22T13:15:01.000000Z","blocks":[{"id":4480657,"type":"expandable","published":1,"size":{"x":12,"y":0},"order":11,"items":[{"id":4480658,"type":"textBlock","published":1,"size":{"x":12,"y":0},"order":0,"items":[],"properties":{"html":{"id":109188267,"value":"<p>We have over 100 services and groups across England. These cover everything from housing and advocacy to peer and crisis support, supporting people living with mental illness to stay safe and well in their communities wherever possible. 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If you have an EU\/ International shipping address and you've purchased Tracked and Signed delivery in the checkout, you\u2019ll receive a tracking link for your order in your dispatch confirmation email. Click that link and you'll be taken to Royal Mail's <a target=\"_blank\" href=\"https:\/\/www.royalmail.com\/track-your-item#\/\" rel=\"noreferrer noopener\"><strong>Track and Trace<\/strong><\/a> service so you can stay updated on its journey to you.<\/p><p><em>For EU\/ International orders placed with standard shipping, detailed tracking is not available once your order leaves the UK.<\/em><\/p>"},"borderRadius":{"id":109773347,"value":"4px"},"textColor":{"id":109773348,"value":"#{text.color}"},"backgroundColour":{"id":109773349,"value":"#0000"}}}],"properties":{"title":{"id":109773337,"value":"Can I track my order?"},"questionMeta":{"id":109773338,"value":"Can I track my order?"},"answerMeta":{"id":109773339,"value":"<p>For UK orders we dispatch all orders with tracking information. 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There is a QR code on every wash care label which leads to <a target=\"_blank\" href=\"http:\/\/Remillfibre.com\" rel=\"noreferrer noopener\"><strong>Remillfibre.com<\/strong><\/a>. This page contains the instructions to send your products back to be Remilled.<\/p><p>You can also send us back any 100% cotton clothing from your wardrobe made by any other brand, we cannot accept denim, underwear, bedding, towels, dressing gowns, and any non-clothing items.<\/p><p>The care label must be present on all items to verify the fabric composition.<\/p><p>We make new products with the material we recover. We issue one Remill voucher per item via email, to customers who send their items back to be Remilled and remade.<\/p>"},"borderRadius":{"id":109773386,"value":"4px"},"textColor":{"id":109773387,"value":"#{text.color}"},"backgroundColour":{"id":109773388,"value":"#0000"}}}],"properties":{"title":{"id":109773376,"value":"How do I return an item to be Remilled?"},"questionMeta":{"id":109773377,"value":"How do I return an item to be Remilled?"},"answerMeta":{"id":109773378,"value":"<p>Every product Teemill makes is designed to be sent back to us once it has been worn out. There is a QR code on every wash care label which leads to <a target=\"_blank\" rel=\"noopener noreferrer nofollow\" href=\"http:\/\/Remillfibre.com\"><strong>Remillfibre.com<\/strong><\/a>. This page contains the instructions to send your products back to be Remilled.<\/p><p>You can also send us back any 100% cotton clothing from your wardrobe made by any other brand, we cannot accept denim, underwear, bedding, towels, dressing gowns, and any non-clothing items.<\/p><p>The care label must be present on all items to verify the fabric composition.<\/p><p>We make new products with the material we recover. We issue one Remill voucher per item via email, to customers who send their items back to be Remilled and remade.<\/p>"},"template":{"id":109773379,"value":"expandable"},"padding":{"id":109773380,"value":"6"},"fullWidth":{"id":109773381,"value":"0"},"fullBackgroundColor":{"id":109773382,"value":"#fff0"},"published":{"id":109773383,"value":"1"},"conditions":{"id":109773384,"value":"[]"}}},{"id":4490568,"type":"textBlock","published":1,"size":{"x":12,"y":0},"order":8,"items":[],"properties":{"html":{"id":109773389,"value":"<h2>Mental Health Info &amp; Support<\/h2>"},"borderRadius":{"id":109773390,"value":"#{text.border.radius}"},"textColor":{"id":109773391,"value":"#{text.color}"},"backgroundColour":{"id":109773392,"value":"#0000"},"truncateHeight":{"id":109773393,"value":null},"template":{"id":109773394,"value":"text"},"padding":{"id":109773395,"value":"1"},"fullWidth":{"id":109773396,"value":"0"},"fullBackgroundColor":{"id":109773397,"value":"#{text.fullBackground.color}"},"published":{"id":109773398,"value":"1"},"conditions":{"id":109773399,"value":"[]"}}},{"id":4633373,"type":"expandable","published":1,"size":{"x":12,"y":0},"order":7,"items":[{"id":4633374,"type":"textBlock","published":1,"size":{"x":12,"y":0},"order":0,"items":[],"properties":{"html":{"id":114264146,"value":"<p>Wash cool, inside out, and hang dry. This keeps the print looking fresh and helps the planet too.<\/p><p><\/p><p>Avoid tumble drying. Only iron inside out, and never directly on the print.<\/p>"},"borderRadius":{"id":114264147,"value":"4px"},"textColor":{"id":114264148,"value":"#{text.color}"},"backgroundColour":{"id":114264149,"value":"#0000"}}}],"properties":{"title":{"id":114264137,"value":"What are the care instructions for my Teemill item?"},"questionMeta":{"id":114264138,"value":"What are the care instructions for my Teemill item?"},"answerMeta":{"id":114264139,"value":"<p>Wash cool, inside out, and hang dry. This keeps the print looking fresh and helps the planet too.<\/p><p><\/p><p>Avoid tumble drying. Only iron inside out, and never directly on the print.<\/p>"},"template":{"id":114264140,"value":"expandable"},"padding":{"id":114264141,"value":"6"},"fullWidth":{"id":114264142,"value":"0"},"fullBackgroundColor":{"id":114264143,"value":"#fff0"},"published":{"id":114264144,"value":"1"},"conditions":{"id":114264145,"value":"[]"}}}],"properties":{"title":{"id":109136292,"value":"FAQ"},"isStorePage":{"id":109136293,"value":"1"},"isSearchable":{"id":109136294,"value":"0"},"loginState":{"id":109136295,"value":"everyone"},"ogImage":{"id":109136296,"value":"https:\/\/images.podos.io\/bpkuf6isirdjgij7n1e2mb7zahr6zn3lqxl1nkyemuh31rrt.png.png?w=1200&h=auto"},"description":{"id":109188290,"value":"Find answers to your questions here."}},"labels":[],"published":1,"sitemap":1,"divisionId":393717,"edited":true}